Kit Kat Japan had a major dilemma: How do they stand out from the clutter on a crowded snack aisle at convenience stores. They didn’t want to buy their way to the top for many reasons - number one being cost - so what to do?
They went to the drawing board and saw an opening that was ripe for the taking and swooped in and did something extremely innovative, creative and “completely out of the box.” (I hate using that term but it works well in this setting.)
When Japan Post was privatized, kit kat went to them with a proposal with the idea of kit kat mail. This newly packaged candy let users write notes to the attended recipients and then literally drop them in the mail to be sent on the fly. To mass market this product kit kat took it to the next level. They proposed selling the items right at the register of the post office to maximize exposure. And in some cases, changed dingy post office locales into kit kat shop in shops. But the kicker of the campaign had to do with timing. They slated the launch to coincide with university admission examinations to maximize reach and exposure in an already well traffic local where users primary goal was to send something already. The assumption being that if they made a superior product; tweaked the packaging so that the box facilitated an ease of use to ship and receive seamlessly; and made it accessible to everyone at a location where it would be relevant - this would equate to a successful new product launch.
O how right they were. The campaign won the Media Grand Prix this year at Cannes; Kit Kat has grounded itself as Japan Post’s candy of choice at the retail post level; and the social component of the campaign still continues today.







