I was scouring the blogosphere like I do on a regular basis and found a post by someone we follow all the time and I wanted to expand on what they say as the “stuff they do.” This is this company’s community manager’s take on day to day life and I have to say except that I do more in the presenting aspect of the business and strategizing early on, this is alot of what my day is like.
We get alot of questions here about how do you do this and what is that for - and this listing is probably the best accounting of the “types” of things that we encounter on a daily basis. If Danya or Tim want to chime in here feel free, but to me this answers alot of it. So have at it peeps and hope this clears up some of the “magic” (your words not mine) that we do….
The Gig:
Listening for mentions of our brand across the web , and when appropriate, engaging the people and discussions. For the most part, that’s blogs and Twitter for us, but occasionally a forum or other social network becomes an important place to chat.
The goal: Building a strong network of relationships across the web based on trust, familiarity, and professional insight.
Acting as a liaison for “ourselves and clients” on the front lines of communication across the web. It’s related to above, but sometimes I’m not the best person to answer a question, so I can help act as a conduit to our internal team members and make sure our customers are supported at each point in their relationship across our company. I’m both ambassador for our brand, and advocate for our customers.
The goal: Streamline communication between our customers online, and our backstage “teams here at the home base”
Writing for the nostruminc blog, focusing on topics that are relevant to our corporate and agency clients, and the social media space as a whole.
The goal: Sharing thoughts, best practices, and generating discussion about topics that are important to people working in social communications.
Framing out and executing a community strategy to empower and engage our customers, both with us and among themselves . This is community building at its core, including supporting user groups, creating online destinations, sharing best practices, and connecting people within existing communities.
The goal: To make being a nostrum inc client and team member a truly valuable experience. We want to create a network among our clients, get to know them as people, and tap the insights of our users to continually improve our platform and our role as thought leaders.
Internal education with our business development and other team members to discuss the web 2.0/social media landscape and how it works, as well as trends and issues that are cropping up among our own community.
The goal: Helping everyone inside and outside the company understand and feel comfortable with how social media and community outreach relates to their job, as well as carry feedback from the community back to our team.
Contributing to all of our content marketing efforts, and including media creation and community outreach efforts. That can include press releases, online content, podcasts, case studies, you name it. And we work hard to listen to what people are asking for, rather than what we think they need.
The goal: Be a source of information to the community at large about our industry best practices, what we’re up to, and what we’re planning next.
Participating in the communities we cultivate. I can’t stress this one enough. Our job is not only to listen to the community, but to be an active and engaged participant on every level. Otherwise, what kind of credibility do we have or the agency as a whole ? This also entails my getting on lots of airplanes to go to events where our customers and prospects are. Being available and accessible offline and face to face is important, too.
The goal: Lots of connections and relationship building, both online and off.
The Challenges:
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