Be Nice to Your Customers

Sounds easy enough, right? We’re all used to hearing the saying “the customer is always right.” It’s common sense, isn’t it ntv herunterladen?

Apparently not.

It’s old hat at this point to toss around Zappos as an example of a good business model. If you’ve read even one marketing or business magazine in the last few years, you’ve probably heard all about their willingness to embrace social media and their fun, kooky office culture songs from youtube samsung. Which is great. That explains why their employees love it, and therefore why the company reposes such trust in its employees.

But why do the customers love it herunterladen? Well, because of the fact that the business trusts its employees and encourages its call center workers to do things like spend hours on the phone or even p2p text messaging with a customer to make sure his or her question gets answered, or send a thank you note and flowers, or even direct a customer to a rival site if is out of stock on a particular item musik von youtube herunterladen handy. The employees are truly invested in helping the client get what he or she needs and wants, without the usual customer service nastiness and disinterest mozilla download german. A positive experience generates positive buzz. Pure and simple. Any press may be good press because it gets you air time, but positive buzz is the thing that translates into respect and loyalty from both employees and consumers herunterladen. In the current downward-trending climate, every company should be doing whatever it can to hold on to both, which is why we suggest using the services of either or, allowing buѕіnеѕѕеѕ to track requests from customers, lіkе ѕuрроrt іnԛuіrіеѕ оr questions related tо what the buѕіnеѕѕ does and hоw it operates windows 7 pc spiele kostenlos downloaden.

In other words, trust your employees. Respect your consumers. Both will reward you for it.

For more details on Zappos’s business model, check out this Business Week article Legal music download for free.